One of the topics our team is following is the discussion and unknown impact that AI will bring to industries, including HR. Many companies are rushing to embrace AI, but there are still many unanswered questions, issues, and pitfalls. I am a reasonably early technology adopter, but I will wait to see how this plays out.
Using AI to write an email to employees may give you ideas on how to start the conversation, but you need to consider plagiarism and accuracy issues. Companies using AI to write up corporate policy or employee handbooks may be leaving themselves open to potential litigation as the information provided may not be compliant with EEOC regulations or the labor laws in your state, city, etc.
Our AI Experiment
Another member of my team and I conducted an experiment where we both asked ChatGPT a similar question: “What are the pitfalls of Using ChatGPT? We both received similar information. I am listing just a few issues that ChatGPT identified as limitations of using ChatGPT:
- Lack of Contextual Understanding
- Bias and Inaccurate Information
- Inappropriate or Offensive Content
- Lack of Creativity and Originality
- Privacy Concerns
- Ethical Use
- Legal and Regulatory issues
I don’t know about you, but this is a list of red flag issues for me.
We also asked ChatGPT, “How does ChatGPT Help The Magic of Human Connection®? We received some interesting responses, but the final paragraph that ChatGPT responded with really stood out to me; “However, it’s important to note that ChatGPT is a tool, and while it can assist in various ways, it should not replace genuine human connection. The magic of human connection is built on empathy, shared experiences, and emotional depth that machines cannot fully replicate. ChatGPT should complement, not substitute, authentic human interactions.” Wow! Ok, I can agree with that statement.
While using AI may seem like a quick and easy way to create policies, you must remember that your team comprises humans! We live in a world with fewer and fewer human interactions. You may not go into an office daily, and you text vs talk, you do self-checkout at the store, and the list goes on and on. How will less interaction with your team impact their interaction with your customers? I think that is one of the missing steps companies are not considering when delving into AI. AI can be used to complement your communications, but should not be the de facto standard.
While the world is spinning faster and we are looking for shortcuts in our day, you need to understand potential pitfalls before you jump into a new technology.
For our team, “The Magic of Human Connection® is our purpose, not just a tagline. As you create your plans for your team for next year and work to align their goals with your company’s, remember you are dealing with people, not computers.